Refund Policy

Effective Date: [6/12/2025]

At Emirates Printing Services, we are committed to providing high-quality printing solutions and ensuring customer satisfaction. Our refund policy outlines the conditions under which refunds can be requested and processed.

1. Refund Eligibility

1.1 Refunds are only applicable in the following cases:

• Errors or defects in the printed materials caused by Emirates Printing Services.

• Cancellation of an order before production has started.

1.2 Refunds are not applicable in the following cases:

• Errors in customer-submitted files (e.g., typos, incorrect colors, low-resolution images).

• Change of mind or subjective dissatisfaction after order completion.

• Delays caused by third-party delivery services.

2. Cancellation Refunds

2.1 Orders canceled within 24 hours of placement and before production starts are eligible for a full refund.
2.2 If production has already started, the order cannot be canceled, and no refund will be provided.

3. Defective Products

3.1 If a product is defective or incorrect due to our error, please notify us within 3 business days of receiving the order.
3.2 We will offer a reprint or refund, depending on the nature of the defect and your preference.
3.3 Defective products must be returned to us in their original condition for inspection.

4. Refund Process

4.1 To request a refund, contact us at info@emiratesprintingservices.com or WhatsApp at +971 52 867 3557 with the following details:

• Order number

• Description of the issue

• Photos or evidence of defects, if applicable

4.2 Approved refunds will be processed within 7–10 business days to the original payment method.

5. Contact Us

If you have questions about our refund policy or need assistance, please reach out to us:
📧 Email: info@emiratesprintingservices.com
📞 Phone/WhatsApp: +971 52 867 3557